Customer care Representative- Check ‘n Go/Allied Cash Loan
Do you realy enjoy supplying service that is excellent building enduring consumer relationships? Do you want to go beyond old-fashioned jobs that are retail begin to build your job? Have you got interest in being an integral part of an industry-leading economic solutions business? Do you want to help make your following move? If that’s the case, we wish to communicate with you!
Breakdown of Part and Key Accountabilities:
Our Customer Service Associates are in the center of that which we do at Check ‘Go and Allied advance loan, both right an element of the Axcess Financial group of organizations. Every day in towns and cities and towns in the united states, they truly are greeting clients, processing applications, responding to inquiries about services and products, advertising new services, and much more — all because of the aim of delighting our respected clients. We offer cash solutions for genuine people and make an effort to function as the choice that is first everyday monetary solutions. We users give attention to building relationships to make sure customer needs are increasingly being offered utilizing the most readily useful products we could provide.
Essential Duties:
- Relationship management: place our clients during the center of every thing we do. Exemplify our Product Sales culture. Serve and educate clients from the item profile. Escalate problems towards the shop Manager, DDO, and Corporate Office if not able to resolve the presssing issue straight utilizing the consumer.
- Cash management: Handle and count currency, money, and coins to incorporate owning a money cabinet, counting money deposits, moving cash from protected safe to cash cabinet as well as other money handling demands. Accountable for bank deposits or bank pick-ups. Balance batch that is individual with shop product product sales reports at end of time and help with resolving over/shorts as required.
- Loan processing: Perform necessary client verifications to validate information presented. Accurately process loans and transactions per company policy.
- Compliance: in charge of conformity with company/State policy and procedures Federal that is including regulation relevant.
- Inbound/Outbound calls: response phone inquiries in reaction to questions that are general client applications, demands or other dilemmas. Put outgoing client courtesy and collection calls prior to federal laws and shop working procedures.
- Brand Ambassador: improve the Check ‘n get brand name expertly and make sure shop look (external and internal) is maintained to business requirements. Help out with the execution of most business marketing plans and programs, ensuring exact online payday OH and set-up that is timely exceptional execution and within founded due dates.
Minimal Education and Enjoy Forced:
- Couple of years past sales and customer support experience chosen.
- 2 yrs cash managing experience chosen.
- Will need to have own private transportation that is reliable compliance with posted policy and procedure. This could NOT add transportation that is general public transport from family members or buddies. Must keep a valid license and valid car insurance while used by the business.
Real Needs:
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Also, we provide: competitive compensation (base pay + incentives) and advantage programs ( ag e.g., medical dental, life insurance coverage), a substantial paid time off program, 401k retirement plan, tuition reimbursement, plus an engaging work place.
About Axcess Financial:
Our company is a independently held business headquartered Cincinnati, Ohio whom provides revolutionary credit solutions that empower clients to take care of their personal funds whenever, where and exactly how they need. It is our objective to have individuals the funds they require whenever it is needed by them. We verify we achieve this in a real method that is accountable and inside their means.
Dedication to Diversity:
Axcess is dedicated to employing and keeping a diverse workforce. We have been proud to be the same Opportunity/Affirmative Action-Employer, making choices without reference to competition, color, faith, sex, sex identity or phrase, intimate orientation, nationwide beginning, genetics, impairment status, age, marital status, protected veteran status or other class that is protected.
This publishing is supposed to explain the nature that is general of work expected to be done and it is maybe not an extensive set of all obligations, duties and abilities needed for the positioning.